Equinox Agents

Equinox Agents is the leading provider of 24/7 live chat teams for SaaS support and sales in Phoenix

Equinox Agents is the leading provider of 24/7 live chat teams for support and sales for B2B SaaS software companies with more than 25 employees. We will help you lower your churn and increase your lead capture while spending much less. Equinox is HIPAA, GDPR, ISO 27001 compliant and has completed over 1 million high-quality chat conversations.

We are passionate about helping businesses SaaS companies deliver personalized human interactions through the entire customer journey at scale. Last year we doubled in size to 80 employees. Unlike your in-house teams who may need to handle communication via multiple channels, we deliver the same or better quality at a drastically reduced cost given our laser focus on the chat experience. Unlike global outsourced body shops, we have high-quality dedicated technical teams that only work with B2B SaaS companies.

We have helped some of the fastest-growing Phoenix software companies, such as Keap (Infusionsoft), WebPT, and FetchRev, to scale their support infrastructure with high-quality agents, saving them 40% while improving support quality and lead generation.

Our US headquarters is in Phoenix where we have actively engaged with several local organizations and events such as Galvanize, Startup Week, and YesPhx.  We are also active investors in local startups via the Arizona Founders Fund.